One line each: Chatbase is for a small support team that wants to deflect repetitive questions without a full helpdesk migration. SiteGPT is for someone who wants a single website-trained chatbot widget and no platform around it.
Head to head
| Chatbase | SiteGPT | |
|---|---|---|
| Pricing | Freemium | Paid |
| Free tier | Yes | No |
| Platforms | Web | Web |
| Best for | A small support team that wants to deflect repetitive questions without a full helpdesk migration. | Someone who wants a single website-trained chatbot widget and no platform around it. |
| Weakness | Uploading your whole site feels like progress and produces a bot that answers from outdated pages; keeping the knowledge base clean is manual work the product does not do for you. | It is deliberately minimal, which means everything beyond the widget — analytics, human handoff, multi-language — is either missing or a manual workaround. |
The verdict
Chatbase is freemium; SiteGPT is paid. They share a shortlist, not a job description: what each one is actually good at barely intersects.
Where Chatbase falls down: Uploading your whole site feels like progress and produces a bot that answers from outdated pages; keeping the knowledge base clean is manual work the product does not do for you.
Where SiteGPT falls down: It is deliberately minimal, which means everything beyond the widget — analytics, human handoff, multi-language — is either missing or a manual workaround.
If you genuinely need both, you are the rare case where running two tools is cheaper than picking one badly.
Frequently asked
Is Chatbase or SiteGPT better?
Neither in general. Chatbase fits a small support team that wants to deflect repetitive questions without a full helpdesk migration. SiteGPT fits someone who wants a single website-trained chatbot widget and no platform around it. The weakness row in the table above is where they actually separate.
Is SiteGPT cheaper than Chatbase?
Chatbase is freemium, SiteGPT is paid. The sticker price is rarely the bill — check the pricing section of each review.
Can I use both Chatbase and SiteGPT?
Plenty of teams do, usually with one as the system of record and the other for a specific workflow. It doubles the migration cost later, so pick a side before year two.